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FAQ

  • What services do you offer?
    We design brand identities, logos, social media content, eCommerce product graphics, packaging, and more. You can view full details on our Services page.
  • How does your design process work?
    Submit your brief via our form We review it and send a proposal + quote You approve + sign terms Pay the £25 research fee and 25% deposit We get to work — you get 2 free revisions Final files are delivered upon payment of your balance
  • How long will my project take?
    Most projects are completed within 14 working days, depending on the scope. You can request a progress update at any point.
  • How many revisions are included?
    Each project includes 2 free rounds of revisions. Additional edits are billed at £25/hour.
  • How do I pay?
    We’ll send a branded invoice with secure payment options (Stripe, bank transfer, or PayPal). You can also request a receipt.
  • How much does each service cost?
    Here’s a breakdown of our core pricing structure:
  • Do you offer bundles or discounts?
    We occasionally offer bundle pricing or multi-project packages — feel free to ask when submitting your project brief.
  • What payment structure do you use?
    25% deposit (refundable for 14 days if no work has started) £25 research fee Remaining balance due within 14 days after final delivery 2 free revisions included — then £25/hour for extras
  • What file types do I receive?
    We deliver files in all the formats you’ll need — including vector formats (SVG, AI, PDF) for print and PNG/JPEG for digital.
  • Do I own the designs once I pay?
    Yes! Once the final payment is complete, you own full rights to the final approved design. We may showcase it in our portfolio unless agreed otherwise.
  • Can I come back for updates later?
    Absolutely. We’re happy to make tweaks or updates to past work. Just reach out — we’ll quote based on our hourly rate.
  • Can I cancel my project?
    Yes — you can cancel any time within 14 days of paying your deposit for a full refund (excluding the £25 research fee). After that, cancellation terms apply based on work completed.
  • Do you offer NDAs or confidentiality?
    Yes — we can sign an NDA or keep your project fully confidential on request. Just mention it in your form.
  • How do I request my data to be deleted?
    Email info@hookedvisuals.com with your name and details, and we’ll remove all your data from our records within 30 days.
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